All our products come with a 2-year warranty.

We strive to deliver high-quality products with a long lifespan. Therefore, we take every complaint seriously and will resolve it quickly. This can be done through repair or by providing a replacement product.

We strive to deliver every order quickly, correctly, and in perfect condition. Should this not be the case, we kindly ask you to submit your complaint via our contact form.

It can always happen that something does not go quite as planned. We encourage you to first report complaints to us by emailing info@sferatohome.com.

If this does not lead to a solution, it is possible to submit your dispute for mediation through WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil.